Frequently Asked Questions
DO YOU SHIP INTERNATIONALLY?
Yes, we can send our products anywhere in the world. All enquiries outside of Australia please contact us before purchasing so a freight estimate can be obtained.
HOW SOON WILL I GET MY ORDER?
Orders are subject to third party timelines and chosen delivery method ie. Australia Post and Couriers. However we post or courier orders daily Monday to Friday.
We aim to ship as soon as possible. Generally we will ship within 24 hours of receipt of payment.
CAN I UPGRADE DELIVERY TIMES?
Postage costs can be found in the cart at checkout. These postage costs are for Express Post with AusPost or Aramex we will send with one of these couriers based on your location.
These costs will ensure you receive a tracking number with your order, so we are able to track your order if needed and submit any enquiries with postal services if needed.
We can Express Post to anywhere in the greater Sydney and Brisbane metro areas including most areas in between, Melbourne and Canberra (2 business days), Hobart and Adelaide (3 business days), Darwin and Perth (4 business days) - quicker delivery times to these areas and selected rural areas is available and is generally 1-2 business days, please contact us before making your purchase to discuss delivery times if you are at all concerned about arrival before a specific date.
We can also offer Tolls Priority delivery if you are needing an Urgent Order, please call us to arrange this service so we can discuss costs, and make sure Tolls Priority service your area.
Note: All delivery times above rely upon Australia Post, Aramex or any other selected courier not having any issues or delays. Any unforeseen delays by third parties will need to be dealt with through the selected postal service. We will not refund for third party delivery issues. We will however refund you the costs of the bands if they are not received in time for your event. Contact us for any return information.
WHAT ARE YOUR ORDER QUANTITES?Minimum 50 Tyvek wristbands.
Different price points apply for the following:
- 50 Tyvek wristbands
- 100 to 500 Tyvek wristbands
- 501 to 1000 Tyvek wristbands
- 1001 to 2500 Tyvek wristbands
- 2501 to 5000 Tyvek wristbands
- 5001 Tyvek wristbands
We can supply order for above 5000 bands, please email/call us for quotes on these quantities.
CAN I BECOME A RESELLER?
Certainly. Please contact us to discuss your options.
MY ORDER WAS SHORT/INCORRECT QUANTITY?
If you receive your order and the quantities are incorrect, Please call or email within 48hours of delivery so we can discuss either replacement or refund options. All orders are quality and quantity checked before shipping.
PAYMENT METHODSWe accept the following payments:
- Credit card - Visa, Mastercard & AMEX only (we don't charge those nasty fees like other sites).
- Direct Deposit
Please select your preferred payment method during the checkout process.
Note: The shopping cart will default to credit card.